Terms and Conditions
General Terms & Conditions
Currency & Exchange Rates
All rates and prices quoted are in New Zealand dollars (NZD) which is the official currency of the Cook Islands.
All prices include all Cook Island government-imposed taxes and 15% Value Add Tax (VAT), subject to change, unless otherwise stated.
Apartment Rates (Self-Servicing)
All apartment rates are per night and are inclusive of the following:
- UV-treated and filtered water
- Ice making in your freezer
- Smart TV
- Use of shared swimming pool, outdoor furniture, BBQ, and facilities
- Apartment linen changes every 7th day in winter and 4th day in summer
- Free laundry room with washing machine, tube, iron and board, vacuum cleaner and umbrellas
Note: On arrival, you will receive a Kia Orana Welcome Pack of fresh tropical fruit, milk, tea, coffee, sugar, biscuits/cookies, oil, salt, pepper, mosquito coils, insect spray, two rolls of toilet paper and liquid soap.
If these items run out, please top them up yourself.
We provide all cleaning items, fly spray and washing powder.
3rd Party Bookings
If booking with 3rd party booking Apps e.g. Booking.com, Airbnb or Expedia, the terms and conditions provided by that booking 3rd party will apply. Please read their conditions carefully.
Cancellations, changes, and amendments must be made via the original 3rd party booking app. Muri Retreat cannot make any changes directly.
Right of Refusal
We reserve the right to accept or refuse any booking.
Promotions & Discounts
Promotions and discounts are offered at the owner's discretion.
System or Information Error
Reservations may be amended/cancelled by us in case of computer, website or system error resulting in incorrect apartment rate/details. We will advise you as soon as possible.
Accommodation Terms & Conditions
All apartments have a minimum stay of 3 nights unless approved by owners prior.
- Check-in – 2.00 pm
- Check out – 10.00 am
Early Check-in or Late Check-out
To guarantee an early morning check-in or late evening check-out, we recommend that accommodation be reserved one night before arrival or extend the check-out date an additional night.
This costs $25 per hour, $75 for 4 hours, and beyond 4 hours requires booking an additional night.
Subject to availability and charged at the owner's discretion.
Parties and Gatherings
All parties or gatherings held at Muri Retreat must be approved by the owners before these events happen.
Self Serviced Apartments
As Muri Retreat are Self Serviced Apartments, we ask that you leave yours as you found it at check-in. This includes;
- Dishes washed, dried and put away
- General wipe down of the kitchen and surfaces
- Rubbish and recycling bins emptied down at the Recycle Station
- Used towels left on the floor of the bathroom
- Sheets, pillow slips coverlets left on the bed
- Leave unopened food on the bench or in the fridge (we donate this)
- Lights and fans switched off
- Windows, curtains and blinds open
- Turn the TV power off and leave the remote with the TV
- Leave the door unlocked and the keys inside on the dining table
Payment Terms & Conditions
All rooms are booked without a deposit and have free cancellation for up to 14 days before arrival. Guests are welcome to provide a 25% deposit, and this is optional.
An invoice for full payment is issued 13 days before arrival. It requires payment within 48 hours.
All confirmation of reservations will be made in writing via email. Verbal or other confirmations are not valid.
Credit Card Fees
All payments made via credit card – including payments for accommodation and activities, at Muri Retreat, will incur a non-refundable 3.7% administrative fee that is set by www.stripe.com
- Cancellations up to 14 days before the arrival date are free.
- Cancellations after 14 days of arrival date incur a single night payment. Bookings can be rescheduled free of charge.
All cancellation requests must be in writing via direct email to [email protected] and must be acknowledged by return e-mail from us.
Guests Responsibility – Cancellation notes
Should Muri Retreat have to cancel bookings due to events beyond their control, all monies paid as a deposit shall be refunded in full. The person(s) booking shall have no further claims against Muri Retreat.
No compensation for flight delays, missed flights, illness, family matters, or other circumstances will be issued.
We recommend that all guests purchase travel insurance to mitigate any travel disruptions, changes or unforeseen incidents that may result in the guest incurring additional costs.
Note: Booking via our website allows guests to purchase comprehensive travel insurance for 10% of their room costs using www.refundable.me
Updated on the 5th of October 2023
A superb place, tucked away off the main road but within walking distance to good food, coffee and essentials. Lovely views from our room on the top floor and
Alison | 4th October 2023, New Zealand & UK
Great place to stay! Tranquil spot with great views (we stayed in an upstairs room with a great deck area). Clean, comfortable, well-equipped rooms with
Carol | 8th September 2023, New Zealand
We felt like our second home in Rarotonga! Host Simon and Hostess Denise are so friendly and sweet. Even their dog Jimmy. We definitely back again. Because of
Sue | 1st September 2023, New Zealand | South Korea | Germany
5 Star! My Partner & I had an amazing stay set into the forest of Muri. A tropical island retreat like no other. The amenities were amazing and TV and
Marco | 5th August 2023, New Zealand
Great location and fantastic hosts The location was ideal for accessing different parts of the island. A quiet part of the lagoon was a 5-minute walk down the
Ella-Louise | 12th July 2023, New Zealand
We had an awesome holiday in paradise and Onu fitted our needs perfectly for the 2-week stay where we could witness the local pigeon eating berries right
Mike & Jizzy | 26th May 2023, New Zealand
5 Star. Simon’s place is really nice, tidy and comfortable. The views are amazing and the location peaceful and private. He was super friendly, responded
Julia & Pablo | 25th May 2023, New Zealand | Argentina
The most accommodating and welcoming owners ever. Both Simon and Denise are the friendliest owners that I've ever had. Always checking up on you from the
Souhei Chan | 6th April 2023, New Zealand
5 Star! What an amazing stay - can't wait to be back! Stayed here for our honeymoon and birthday celebrations . What an absolute gem - Thank you Simon
Mr & Mrs Dandekar | 24th March 2023, United Kingdom
I had a great stay of 9 nights with my boyfriend. The new owners Simon and Denise are super friendly and the place was clean, surrounded by nature and a
Cecilia Elizalde | 3rd March 2023, Argentina & NZ