Terms and Conditions
General Terms & Conditions
Currency & Exchange Rates
All rates and prices quoted are in New Zealand dollars (NZD) - the official currency of the Cook Islands.
Government Taxes
All prices include all Cook Island government-imposed taxes and 15% Value Add Tax (VAT), subject to change, unless otherwise stated.
Apartment Rates
All apartment rates are per night and are inclusive of:
- UV-treated and filtered water
- Ice making in your freezer
- Use of shared swimming pool, outdoor furniture, BBQ and facilities
- Apartment linen change every 4th day
Note: On arrival, you will receive a Kia Orana Welcome Pack of fresh tropical fruit, milk, tea, coffee, sugar, biscuits/cookies, oil, salt, pepper, mosquito coils, insect spray, two rolls of toilet paper and liquid soap.
If these items run out, please top them up yourself.
We provide all cleaning items, fly spray and washing powder.
3rd Party Bookings
If booking with 3rd party booking Apps e.g. Booking.com, AirBnB or Expedia, the terms and conditions provided by that booking 3rd party will apply. Please read their conditions carefully.
Cancellations, changes and amendments must be made via the original 3rd party booking app. Muri Retreat cannot make any changes directly.
Right of Refusal
We reserve the right to accept or refuse any booking.
Promotions & Discounts
Promotions and discounts are offered at the owner's discretion.
System or Information Error
Reservations may be amended/cancelled by us in case of computer, website or system error resulting in incorrect apartment rate/details. We will advise you as soon as possible.
Accommodation Terms & Conditions
Minimum Stays
All apartments have a minimum stay of 3 nights unless approved by owners prior.
Check-in/Check-out
- Check-in - 2.00 pm
- Check out – 10.00 am
Early Check-in or Late Check-out
To guarantee an early morning check-in or late evening check-out, we recommend that accommodation be reserved one night before arrival or extend the check-out date an additional night.
This costs $25 per hour, $75 for 4 hours and beyond 4 hours requires booking an additional night.
Subject to availability and charged at the owner's discretion.
Child Policy
Muri Retreat will not accept a reservation if there is not at least 1 adult (over 18 ys) staying.
Infants 2 years & under stay free (when sharing with an adult (with existing bedding).
A Port-a-cot is available at an additional cost (per night)
Limit of 1 complimentary infant per room.
Children between the ages of 2 to 13 are considered included in the 2 personal room rate or by owner discretion when communicated in advance. Additional charges will occur.
Payment Terms & Conditions
Prepayments
A fully refundable 25% deposit is required to confirm a reservation with the balance due 14 days before arrival.
Reservation Confirmation
All confirmation of reservations will be made in writing via email. Verbal or other confirmations are not valid.
Credit Card Fees
All payments made via credit card - including payments for accommodation and activities, at Muri Retreat, will incur a non-refundable 2.9% administrative fee.
Cancellation Policies
- Cancellation up to 14 days before arrival date will be fully refunded.
- Cancellation within 14 days of arrival date incurs a 100% forfeit of the total booking amount.
- 3rd party booking Apps may have differnet conditions and these will be honoured.
Note:
All cancellation requests must be in writing via direct email to [email protected]
All cancellations must be acknowledged by return e-mail from us.
Covid Cancellation Policy
Muri Retreat will offer a full credit, valid for a period of 1 year from arrival date, in the case of cancellation due to;
• Government-imposed border closures due to COVID or
• International travel restriction not allowing travel to or from Rarotonga, Cook Islands.
• Unable to travel due to a positive COVID test result which results in the passenger not being permitted to fly (medical certificate and airline confirmation required)
If amending the booking date, the original apartment rate will be honoured if the amended arrival date booked is within 12 months of the original booking arrival date.
Guests Responsibility - Cancellation notes
Should Muri Retreat have to cancel bookings due to events beyond their control, all monies paid as a deposit shall be refunded in full. The person(s) booking shall have no further claims against Muri Retreat.
No compensation will be issued for flight delays, missed flights, illness, family matters or any other circumstances.
We recommend that all guests purchase travel insurance to mitigate any travel disruptions, changes or unforeseen incidents that may result in the guest incurring additional costs.
Note: Booking via our website allows guests to purchase comprehensive travel insurance for 10% of their room costs using www.refundable.me
Updated on the 7th March 2023
What our previous guests have said
5 Star. The most accommodating and welcoming owners ever. Both Simon and Denise are the friendliest owners that I've ever had. Always checking up on you
Souhei Chan | 6th April 2023, New Zealand
5 Star! What an amazing stay - can't wait to be back! Stayed here for our honeymoon and birthday celebrations . What an absolute gem - Thank you Simon
Mr & Mrs Dandekar | 24th March 2023, United Kingdom
5 Star. I had a great stay of 9 nights with my boyfriend. The new owners Simon and Denise are super friendly and the place was clean, surrounded by nature and
Cecilia Elizalde | 3rd March 2023, Argentina & NZ
We stayed in the spacious Kaute apartment, which is one of 4 apartments in the Muri Retreat house. From the moment of welcome to the moment of goodbye our stay
David & Karen | 2nd March 2023, Belgium, Germany & NZ
5 Star. We booked Muri Retreat for 4 nights and it was such a great spot to stay and explore the Cook Islands. Such a beautiful private sanctuary with
Malanie & Michael | 4th Feb 2023, New Zealand
5 Star! Muri Retreat Apartments have new owners Simon and Denise. They took over ownership the day after we arrived. Friendly and very helpful. Could not of
Christine | 4th Jan 2023, New Zealand
Excellent, well presented and furnished apartments. Great garden setting, with cool little swimming pool. Obliging staff, would definitely stay again!!
Fred | 30th Oct 2022, New Zealand
Place have everything you need for "perfect holiday in paradise"! Amazing staff, so helpful and there for you in any moment If required, place is so
Jovaninho | 1st Oct 2022, New Zealand
Thank you Muri Retreat.. will definitely be come back soon!
Angie | 23rd Sept 2022, New Zealand
My stay was fabulous , did not want to leave!
Michelle | 3rd Sept 2022, New Zealand