Terms and Conditions
General Terms & Conditions
Currency & Exchange Rates
All rates and prices quoted are in New Zealand dollars (NZD) which is the official currency of the Cook Islands.
Government Taxes
All prices include all Cook Island government-imposed taxes and 15% Value Add Tax (VAT), subject to change, unless otherwise stated.
Apartment Rates (Self-Servicing)
All apartment rates are per night and are inclusive of the following:
- UV-treated and filtered water
- Ice making in your freezer
- Smart TV
- Use of shared swimming pool, outdoor furniture, BBQ, and facilities
- Apartment linen changes every 7th day in winter and 4th day in summer
- Free laundry room with washing machine, tube, iron and board, vacuum cleaner and umbrellas
Note: On arrival, you will receive a Kia Orana Welcome Pack of milk, tea, coffee, sugar, biscuits/cookies, oil, salt, pepper, mosquito coils, insect spray, two rolls of toilet paper and liquid soap.
If these items run out, please top them up yourself.
We provide all cleaning items, fly spray and washing powder.
3rd Party Bookings
If booking with 3rd party booking Apps e.g. Booking.com, Airbnb or Expedia, the terms and conditions provided by that booking 3rd party will apply. Please read their conditions carefully.
Cancellations, changes, and amendments must be made via the original 3rd party booking app. Muri Retreat cannot make any changes directly.
Right of Refusal
We reserve the right to accept or refuse any booking.
Promotions & Discounts
Promotions and discounts are offered at the owner's discretion.
System or Information Error
Reservations may be amended/cancelled by us in case of computer, website or system error resulting in incorrect apartment rate/details. We will advise you as soon as possible.
Accommodation Terms & Conditions
Minimum Stays
All apartments have a minimum stay of 3 nights unless approved by owners prior.
Check-in/Check-out
- Check-in – 2.00 pm
- Check out – 10.00 am
Early Check-in or Late Check-out
To guarantee an early morning check-in or late evening check-out, we recommend that accommodation be reserved one night before arrival or extend the check-out date an additional night.
This costs $25 per hour, $75 for 4 hours, and beyond 4 hours requires booking an additional night.
Subject to availability and charged at the owner's discretion.
Parties and Gatherings
All parties or gatherings held at Muri Retreat must be approved by the owners before these events happen.
Self Serviced Apartments
As Muri Retreat are Self Serviced Apartments, we ask that you leave yours as you found it at check-in. This includes;
- Dishes washed, dried and put away
- General wipe down of the kitchen and surfaces
- Rubbish and recycling bins emptied down at the Recycle Station
- Used towels left on the floor of the bathroom
- Sheets, pillow slips coverlets left on the bed
- Leave unopened food on the bench or in the fridge (we donate this)
- Lights and fans switched off
- Windows, curtains and blinds open
- Turn the TV power off and leave the remote with the TV
- Leave the door unlocked and the keys inside on the dining table
Payment Terms & Conditions
All rooms are booked without a deposit and have free cancellation for up to 14 days before arrival. Guests are welcome to provide a 25% deposit, and this is optional.
An invoice for full payment is issued 10 days before arrival. It requires payment within 48 hours.
Full payment must be received before check-in. Failure to pay on time will result in denied entry.
Reservation Confirmation
All confirmation of reservations will be made in writing via email. Verbal or other confirmations are not valid.
Credit Card Fees
All payments made via credit card – including payments for accommodation and activities, at Muri Retreat, will incur a non-refundable 3.7% administrative fee that is set by www.stripe.com
Cancellation Policies
- Cancellations up to 14 days before the arrival date are free.
- Cancellations after 14 days of arrival date incur a single night payment. Bookings can be rescheduled free of charge.
Note:
All cancellation requests must be in writing via direct email to [email protected] and must be acknowledged by return e-mail from us.
Guest Responsibility – Cancellation notes
Should Muri Retreat have to cancel bookings due to events beyond their control, all monies paid as a deposit shall be refunded in full. The person(s) booking shall have no further claims against Muri Retreat.
No compensation for flight delays, missed flights, illness, family matters, or other circumstances will be issued.
We recommend that all guests purchase travel insurance to mitigate any travel disruptions, changes or unforeseen incidents that may result in the guest incurring additional costs.
Updated on the 14th August 2024
What our previous guests have said
We had an absolutely amazing stay at Muri Retreat and would 100% recommend it. Communication from the very beginning was outstanding, and Simon & Denise go
Jess | 19th June 2024, United Kingdom
This is a superb place for a holiday. All you need to do is chill out and enjoy. It has a great location and easy access to the beach, shops, and bus stops.
Wendy | 17th June 2024, New Zealand | China
Amazing location and well equipped apartment. The hosts are very responsive and helpful. A cozy retreat a few steps away from Muri lagoon. 5/5 Source: Google
Francesca | 9th June 2024, Italy
Muri retreat is fabulous. Quiet, private and off the main road,of Muri lagoon. Walking distance to local restaurants and bakery,and night food markets and
Kathy | 17th May 2024, Australia
Peaceful location with an exceptional host Muri retreat was everything I hoped for, well located near Muri beach, comfortable, with everything I needed, and
João | 14th May 2024, Portugal
Perfect accommodation on Rarotonga. Beautiful view towards the lagoon / sea even though you are a bit off. Beautiful layout of the apartment, also from the
Rick | 19th Feb 2024, Netherlands
My partner and I had a wonderful time at Muri Retreat! Walking distance from TEM’s, cafes, restaurants, Muri Beach and other memorable experiences! Our
Rosaria Martin | 10th Feb 2024, New Zealand
Exceptional! Amazing group of four apartments with dip pool with great views over the coast from the hill. Simon and Denise has done a first class job to
Keith | 13th Jan 2024, United Kingdom
Was the perfect place to stay. Location is Incredible and the apartments are immaculate. The service by Simon and his team is excellent. We stayed for a week
Eli & Emer | 11th Jan 2024, Australia & Ireland
Our Muri Retreat apartment completely exceeded our expectations. It was equipped with everything one would want and much thought had been applied to its design
David | 28th Dec 2023, Wales